Troubleshooting

Problems working with the c-tree Server Windows Service

Problems starting the c-tree Server Service

If the c-tree Server Service fails to start, it returns a service-specific error, and logs a message to the Windows application event log. This information can be used to determine the reason why the c-tree Server Service failed to start up. Below is the output of a failed startup when starting the c-tree Server Service using ctntinst.exe. The service-specific error is displayed as the "Service Exit" code.

ctntinst -start Starting the c-tree Server service... ctreeServer start unsuccessful: Current State: STOPPED Win32 Exit: 1066 Service Exit: 6 Checkpoint: 0x0 WaitHint: 0x0

The following table shows possible service-specific errors returned by the c-tree Server Service, the corresponding message, and possible causes for each of these errors:

Error code	Message	Possible cause
2	Varies	An operating system function call failed. See the event log for a detailed error message.
4	The Server's settings file is missing. It is required to operate this server.	The c-tree Server requires a settings file, but it was not found.
5	The current Server's settings file is invalid.	The c-tree Server requires a settings file, and the settings file that was found was not valid. Contact your application developer for assistance.
6	This server must be activated with a FairCom activation key in order to operate.	The c-tree Server has not yet been activated.
	See the c-tree Server Activation Key Card within your package for more information.

Use the Windows Event Viewer to list events reported by the c-tree Server Service. Start the Event Viewer and select the Application log option from the Log menu. Events logged by the c-tree Server Service have the "Source" field set to the service name, ctreeServer by default. Double-clicking an event displays the event detail.